Returns and Refunds
Thanks for shopping at Breo-USA. We appreciate you shopping in our store. Our Breo-USA's (“Breo-USA”, “we” or “our”) Policies are applicable only to products purchased by you directly from Breo-USA.
As with any shopping experience, there are terms and conditions that apply to transactions at Breo-USA. By placing an order or making a purchase at Breo-USA, you agree to the terms set forth below along with Breo-USA’s Policies.
This is our Standard Return Policy. “Return” constitutes receipt of the product by Breo-USA, and not the mere issuance of an RMA. Please make sure you send your package with a trusted carrier (UPS, FedEX, USPS with Delivery Confirmation).
All products sold by Breo-USA offer limited manufacturer warranty, except special order items. If you are not satisfied with your purchase, you may return it for exchange or refund within 30 days upon receiving the product. Items returned must be new, in it's original packaging, including the original invoice for the purchase. Please note that a 20% restocking fee may apply.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Breo-USA Customer Service by phone, fax or email. Please note that RMA# does not guarantee final deposition. All returns are subject to inspection and will be evaluated by our technical team; any products returned to us unauthorized will not be accepted.
Products that are not eligible for return will be sent back to you at your cost and expense if received under the conditions listed below:
-Any product not purchased from Breo-USA
-Any product without a valid RMA
-Any product without the Original Invoice
-Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included
with the product
-Any product from which the UPC code has been removed from its packaging
-Any product that exhibits physical damage
-Any product for which you have submitted a mail-in rebate
Once an RMA# is issued by Breo-USA, clearly write it on the outside of the parcel, not on the product package. Shipping charges are not refundable and will not be covered by manufacturer’s warranty. All return fee's must be shipped freight prepaid and are Non-Refundable. We will not accept COD or freight collect return. Return process will be initiated only after receiving returned products. Credit will be issued after our warehouse receives, inspects and process the return. Physical damages to any product will void the product's warranty and breach the return policy. If product(s) are not received in our warehouse within 14 days from issued RMA, RMA will be voided and no credit will be issued. WE WILL MAKE EVERY EFFORT TO SATISFY OUR CUSTOMER'S NEEDS.
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to Breo-USA once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
(Last Revised 06/27/2012 )